Sharjah Asset Management is a multinational corporation with thousands of employees spread across various departments. To streamline their work processes and improve internal communication, they decided to develop an internal mobile app. The app is to provide quick and easy access to a range of applications that are essential to their daily operations. The app featured a range of modules including TimeNow, Successfactor and Microsoft 365 integration.
Sharjah Asset Management is facing several challenges with their current system and seeks to address them effectively.
User Experience: The existing system lacks a user-friendly interface and intuitive navigation, making it challenging for employees to utilize its features efficiently. Users find it difficult to locate relevant information, perform tasks, and access the functionalities offered by the integrated software systems.
Limited Functionality: The system's current functionality is limited and fails to fully exploit the potential of the integrated software systems. Employees are unable to leverage advanced features and capabilities provided by TimeNow, Successfactor and Microsoft 365, thereby hindering their productivity.
Security and Data Privacy: The company has concerns regarding data security and privacy. As the app interacts with sensitive employee information stored in Successfactor and Microsoft 365, ensuring secure data transmission, authentication, and access control becomes crucial.
Performance and Stability: The current system experiences occasional performance issues and lacks stability. Frequent crashes, slow loading times, and unresponsive screens disrupt employee workflows and hinder the adoption of the app.
Training and Adoption: Many employees are unaware of the full capabilities and benefits of the current system. Inadequate training and a lack of clear documentation contribute to low user adoption rates. Employees need proper guidance and support to effectively utilize the integrated features and maximize their productivity.
Let's explore each module in further detail and how it has helped the organization.
1. TimeNow: The new mobile app allows employees to easily clock in and out of work, view their work schedules, and request time off. Managers can easily approve and manage employee schedules, ensuring that the business runs smoothly and efficiently.
2. Successfactor : The Successfactor module simplifies the performance management process by allowing employees to easily track their performance goals and objectives. Managers can quickly review employee performance and create personalized development plans for individual team members. The module also includes an employee self-service portal where employees can access important HR information such as benefits and payroll.
3. Microsoft 365 Integration: The Microsoft 365 integration allows employees to access their email, calendar, and files all in one place. This module helps employees stay organized and productive, even when working remotely. The internal mobile app has transformed the way Company X works. It has provided employees with quick and easy access to critical applications, improving efficiency, and reducing the administrative burden on managers. The app has also enhanced communication and collaboration across departments, improving the overall performance of the organization. By leveraging the power of technology, Company X has driven innovation, improved employee satisfaction, and increased competitiveness in the market.
I created two user personas to represent these two user groups, to inform design and ensure a user-centric focus. Came up with varying user personas based on individual personality and use cases.